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Free Online Jigsaw Puzzle Games

Vincent bought a 1,500-piece jigsaw puzzle from Robinsonís Department Store for his wife. He writes:

ĎAfter spending two months on the puzzle, she was upset to find a last piece missing. We searched the house but the piece eluded us. At our witsí end, we went to Robinsonís for help.

ĎTo our great surprise, the staff, without asking another question, simply opened a new box of the same puzzle and assisted us in searching for our missing piece. Today, we are loyal shoppers at Robinsonís Ė need I say more?í

Imagine the scene as Vincent, his wife and the sales staff pored through 1,500 pieces to find the missing piece. Imagine the feeling of intent collaboration as they sorted through the pieces by color and shape. Imagine the shared excitement when they finally Ďfoundí the missing piece.

Imagine how many shoppers noticed this effort and gained a positive impression of the storeís after-sales service.

Imagine the satisfaction felt by Vincentís wife as she put the missing piece into place. Imagine how much money Vincent and his wife will spend at Robinsonís this year.

It would have been easier for Robinsonís to simply give a whole new puzzle! Easier, yes, but much less effective from a customer loyalty point of view.

Key Learning Point

When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide unique personal assistance (that is the memorable effort).

Action Steps

Give your staff the authority they need to take immediate recovery actions. Speed and generosity get remembered and rewarded.

Copyright Ron Kaufman
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Ron Kaufman is an internationally acclaimed educator and motivator for partnerships and quality customer service. He is author of the bestselling "UP Your Service!" and founder of "UP Your Service College". Visit for more such Customer Service articles, subscribe to his Newsletter, or to buy his bestselling Books, Videos, Audio CDs on Customer Service from his secure Online Store. You can also watch Ron live or listen to him at